The Kenya Power and Lighting Company (KPLC) has announced that kenyans will be required to load tokens using a new way and method.
According to Kenya Power Managing Director Joseph Siror, kenyans have till August 31st to shift from the current way of loading tokens to a new way to load that will be directed by the utility firm.
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In addition, all prepaid meters that will not have been updated by the deadline date will stop accepting the tokens after the deadline date and subsequently kenyans using them will stop receiving power services.
For transition purposes, customers using the current pre-paid meters will receive two codes from KPLC and follow the required steps before shifting to the new way of loading tokens.
“Customers will receive two codes from Kenya Power when they purchase tokens. They will be required to key the codes to their meter following the steps indicated in the SMS before loading the new token.”
For customers who will not have purchased tokens to get the new code for upgrade will have their codes sent by KPLC with a notification to upgrade their meters to avoid the August Deadline.
“In other instances, the Company will send the codes directly to the customers who haven’t purchased tokens to notify them to update their meters. The process is simple and free.”
However, asa requirement, all KPLC customers are required to ensure all previously purchased tokens are loaded to their meters before keying in the reset and update codes for the upgrade.
After the upgrade, all tokens that have not been loaded will be null and void but tokens already loaded to the meter will not be affected by the upgrade.