The Higher Education Loans Board (HELB) has redirected loan repayments to eCitizen platform according to a Presidential directive by HE President William Ruto.
HELB through a notice said that all HELB loan repayments will be channeled to the eCitizen in a bid to have all government services integrated into one platform. This is to consolidate the collection of government revenue.
“HELB wishes to notify all stakeholders that following the directive from the Government and subsequent Gazette Notice declaring eCitizen as the official digital payment platform for all government services, HELB has seamlessly integrated with the eCitizen Payment Payment platform.”
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New Channels To Make HELB Loan Repayments
- USSD Code
- HELB mobile Application
- Employer’s Portal
- Loanee self-service portal
How To Repay HELB Loan Through eCitizen
USSD Code:
- Dial *642# to either Log in Or Register
- Select loan repayment, select mobile money provider and enter the amount and key in your PIN.
- You will receive an SMS notification from eCitizen confirming your repayment.
HELB mobile Application
- Download the mobile application from the Play Store and log in if you have an account or register to create an account
- Select the pay loan option
- Confirm phone number and amount to pay
- Key in your PIN upon prompt. You will receive an SMS notification from eCitizen
Employer’s Portal
The HELB Employer portal is the entry point for employers:
- Log on to the HELB portal
- Upload Remittance List
- Verify all the details entered and click the confirm button.
- Upon confirmation, print the e-slip.
- Click on payments on the Menu.
- Choose the remittance record you want to pay for, then click on the ‘Make Payment’ button.
- On the pop-up screen, key in the phone number that will receive eCitizen Notification and click ‘Process Payment.’
- Choose the desired mode and proceed to initiate payment.
- Once the payment is completed, the record will be automatically updated.
- On the menu, click on statements to view updated and paid remittances and generate receipt.
Loanee Self-Service Portal
- Log on to the eCitizen platform and access the self-service option through the HELB menu.
- Select Loan repayment and make payment option.
- Fill in the amount to pay and click pay
- You will receive a notification to confirm.
- Once confirmed, the payment options will be displayed.
- Select your preferred payment option and follow the prompts.
- Once the payment has been made, click Complete.